Company FAQs
How long have you been in business?
Awning Doctors has been doing business in Tucson and its surrounding area since 1985.
Why should I choose Awning Doctors for my awning repair and/or maintenance?
Experience is a key factor in the awning business. Since 1985, we have been dedicated to exceeding our customers' needs from the initial consultation through job completion, and beyond. We believe in long relationships with our customers and work hard to maintain those relationships.
Do you have a showroom or main office I should visit?
We do not have a showroom or a storefront location. We operate primarily in the field, meaning we come to you. By not having the additional and unnecessary cost of a store front location, we as a business, are able to pass those savings onto you.
What methods of payment do you accept?
Accepted methods of payment include check, major credit cards, Zelle, Venmo, Paypal or cash.
Repair FAQs
What if I need something repaired on my awning?
Give us phone call or send a text to 520-293-5559. You can also send an email to sales@awningdoctors.com. Including a picture is always helpful. Awning Doctors was built on a service mindset. A member of the Awning Doctors team will come to your home or business to analyze and correct the problem.
My awning has a tear or popped seam. Can you fix it, or do I have to get a new one?
Many times fabric can be repaired, although it would need to be evaluated before that conclusion is made. Repairs often depend on the age of the fabric, the condition of the fabric and the severity of the damage.
My awning has been unfortunately vandalized, is this something that can be fixed?
It will depend on the severity of the damage done. We will need to assess the awning to find the best solution.
Does my awning need to be removed to be repaired?
Most repairs are completed without needing to take the awning down.
Can you give me an idea of what's needed for my awning without visiting my home or business.
If you would like to send us a picture of your awning, you can text it to 520-293-5559 or email it to sales@awningdoctors.com. Sometimes this saves us a trip and saves you time. Although, most time we will want to see the awning in person before giving you a final evaluation.
My awning fabric has been deemed "beyond repair". Does that mean I have to buy a new awning and frame?
No. Most awnings (both stationary and retractable) are designed to allow the fabric to be replaced when needed. Once replaced, you'll want to have Awning Doctors begin regular maintenance. This protects the look and extends the life of your investment.
General Awning & Fabric FAQs
Is there much difference between the various types of awning fabrics?
Yes, different fibers, weaves and coatings have very specific advantages and different applications. Some fabrics are breathable, some are not. Some are water repellent but not water proof. Acrylic fabrics have a rich cloth appearance and are much more colorfast and fade resistant. Vinyl coated fabrics, mostly used on commercial projects, are the most water repellent. Mesh fabrics allow better ventilation and outward visibility.
How long will the fabric last?
This is one of the most common questions we are asked. It depends on the location and purpose of your awning. We find that a life span of 10 to 15 years is not unusual when properly taken care of. See our Cleaning and Treating page. Most fabrics have a 5 to 10 year warranty.
When someone refers to a canvas awning, is the fabric actually made out of canvas?
Not anymore. For many years awning fabrics have been made of woven acrylic. With acrylic, the thread is solution dyed before it is woven ensuring long lasting color. Acrylic looks and feels like canvas but is more resistant to the elements. Canvas was fabricated from cotton and the color was applied much like spray painting. Cotton would absorb moisture, acrylic is water repellent. Cotton fabrics used to flake and peel over time; acrylic does not. Today's woven acrylic awning fabrics are more durable, colorfast and generally far superior to the old canvas materials.
I am having my home painted. It is OK to leave my awnings up while this happens?
Most house paint is nearly impossible to remove from awning fabric. It is strongly recommended you have your awnings taken down before painting. Removing & reinstalling awnings for home improvement is a service we often offer. This is determined on a case by case basis.
If I have Awning Doctors take down my awnings for painting or other home improvement, where are the awnings stored during this time?
Unfortunately, we do not have additional storage. The awnings would need to remain on your property. Some exceptions can be made, on a case by case basis. If you are keeping the awning on site during painting, we recommend keeping them covered as direct paint or paint over-spray is very difficult to remove.